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Vacations - Each situation will differ, however vacations of two weeks or less will be compensated in "credit walks."* It is our preference to walk your dog extra prior to and/or following your vacation. This keeps your pet's space open in his/her group.
Cancellations - Please notify your walker immediately in case of a cancellation! If you must cancel, please do so by no later than 9:00 a.m. the day of. Remember, your walker travels a lot every day. To come to your home and not find your pet on his/her regularly scheduled day is not only a waste of time and fuel, it is frustrating! Take care of your walkers and they will take care of your pet(s)! Cancellations will be compensated with "credit walks." If no cancellation call is received, no credit will be issued. *Credit Walks - Credit walks are issued in case of any screw-ups that might occur on our part (i.e. car trouble, weather, etc.) or in case of cancellation or vacation. This way we keep your pets happy and loved and our walkers happy and paid! Holidays - Fortunately, most of our major holidays only happen at the rate of one per month. There is no adjustment on your monthly pet service bill for holidays. If a major holiday happens to fall on your pet's walking day, we'll gladly make it up with a credit walk the following day or week. Otherwise, just let your walker have it. It's a holiday and this job pays no bonuses! Referrals - Referrals are a great way to earn discounts on your pet service. If you refer a home or pet-sitting client, you'll receive 10% off your following month's bill. If you refer a long term walking client, you'll receive 15% off your following month's bill. And as the old saying goes, "Word of mouth will make or break a business." We want your word of mouth to make us, so if you love our service, tell a friend. If you're unhappy in any way with our service, please tell us!
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Our aim is to provide you and your pets
with the best service possible. Please let us know how we can
improve our service to you.
Billing and Payments - Bills will be mailed
to you on the fifteenth of the month preceding their due date.
Beginning in February
2003, your pet service bills will be due on the fifth (5th)
of every
month. If your payment is not received by the tenth (10th)
and we have not heard from you, your pet service will be suspended.